Client Service Agreement
Version 1.1 — Effective September 24, 2026
This Client Service Agreement is between Rhoe AI LLC, a Florida limited liability company ("Rhoe"), and the business completing setup ("Client"). By checking the acceptance box during setup, the Client agrees to these terms.
1. Services
Rhoe provides a dedicated business texting number, the Rhoe dashboard, and automated messaging: missed-call text-back; lead follow-up (up to three texts, stopped when the lead replies); appointment reminders; review requests after completed jobs; and a shared inbox with alerts for new replies and voicemails. Rhoe may improve features over time while keeping these core services available.
2. Setup and Carrier Registration
U.S. carriers require businesses that send automated texts to be registered. Rhoe submits the registration on the Client's behalf using the information the Client provides. The Client agrees to provide accurate information and respond promptly to any verification text. Approval is decided by the carriers, is not guaranteed, and typically takes 3–10 business days. Automated texting starts once approved (the "Go-Live Date").
3. Plans, Fees and Billing
The Client chooses one plan at checkout. Monthly Plan: $300 per month, plus a one-time $50 setup fee paid at signup; the first $300 is charged on the Go-Live Date, then monthly on that day. Annual Plan: $3,000 per year paid in advance at signup, no setup fee; the 12-month term begins on the Go-Live Date and renews automatically at the then-current annual price unless cancelled before renewal, with a reminder email at least 14 days before renewal. Fees are charged to the card on file through Stripe; if a payment fails, the Client has 7 days to update it before Services may be paused. Rhoe may change prices with 30 days' notice, effective at the next monthly billing date or the next annual renewal; prices never change during a paid annual term. Monthly clients may switch to Annual starting at their next billing date. Taxes, if any, are the Client's responsibility.
4. Term and Cancellation
Monthly Plan is month-to-month with no commitment; Annual Plan runs in 12-month terms. Cancel anytime by emailing support@rhoe-ai.com or using the dashboard cancellation option when available. Monthly: cancellation takes effect at the end of the current billing period; cancel before the next billing date to avoid the next charge; fees already paid are not refunded, including partial months. Annual: cancellation turns off auto-renewal and Services continue until the end of the current term; unused months are not refunded except under Section 5. Rhoe may suspend or end Services, with notice, for nonpayment, material breach, or violation of Section 6, giving 7 days to fix curable issues.
5. Refunds
The $50 Monthly Plan setup fee covers number provisioning, carrier registration fees and setup work and is non-refundable once registration is submitted, except as below. No monthly fees are charged before the Go-Live Date. If carriers do not approve the registration within 60 days of submission despite the Client providing accurate information and responding to verification, the Client may cancel for a full refund of all amounts paid, including the setup fee or annual fee.
6. Client Responsibilities and Messaging Compliance
The Client is responsible for having required consent to text its customers. Texts to people who contacted the Client first are generally covered by that contact; for leads added manually, the Client confirms the person asked to be texted. The Client will not text purchased, rented or scraped lists, send illegal, deceptive, harassing or prohibited content (including cannabis, firearms, gambling or adult content), or violate the TCPA, the Florida Telephone Solicitation Act, CTIA guidelines or carrier policies. The Client is responsible for wording it customizes. Rhoe adds opt-out language to automated texts, honors STOP requests, and limits automated texts to 8 a.m.–8 p.m. in the Client's time zone.
7. Phone Number
The Rhoe number is provisioned in Rhoe's telecom account for the Client's use during the Agreement. The Client keeps its existing business number and forwards unanswered calls to the Rhoe number. After cancellation, the Client may request to transfer (port) the Rhoe number within 30 days after Services end; Rhoe will reasonably cooperate if the account is paid in full, and any receiving-provider fees are the Client's. After 30 days, Rhoe may release the number.
8. Data and Privacy
The Client owns its customer data. Rhoe handles it as described in the Privacy Policy and uses it only to provide the Services. The Client may request a data export within 30 days after cancellation; after that Rhoe may delete it except where the law requires keeping it.
9. Third-Party Services
The Services rely on third parties such as Twilio, mobile carriers and integrations like Jobber. Rhoe uses reasonable efforts to keep Services running but does not guarantee every message is delivered or that Services are uninterrupted, and is not responsible for third-party delays or failures.
10. Limitation of Liability
To the fullest extent permitted by law, Rhoe's total liability is limited to the fees the Client paid in the 3 months before the claim. Neither party is liable for indirect, incidental, special or consequential damages, including lost profits.
11. Indemnification
The Client will defend and indemnify Rhoe against third-party claims arising from the Client's failure to obtain consent, message content the Client writes or customizes, or the Client's violation of Section 6.
12. General
Florida law governs; disputes go to state or federal courts in Hillsborough County, Florida. This Agreement, the Terms of Service and the Privacy Policy are the entire agreement on this subject. Rhoe may update this Agreement with 30 days' notice by email; continued use after that means acceptance. Notices may be sent by email.