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Privacy Policy

Last updated: August 22, 2026

Rhoe AI ("we," "us," or "our") provides automated communication services, including missed-call text-back, appointment reminders, follow-up messaging, and review requests, on behalf of the local service businesses we work with (our "Clients"). This Privacy Policy explains how we collect, use, and protect information in connection with these services.

1. Information We Collect

We collect and process the following types of information:

  • Contact information: names, phone numbers, and email addresses of our Clients' customers who call or text our Clients' business phone numbers.
  • Message content: the content of SMS messages sent and received through our platform.
  • Appointment and job information: details entered by our Clients about scheduled appointments, job status, and service history.
  • Usage data: information about how our Clients and their customers interact with our messaging system (e.g., message delivery status, reply timestamps).

2. How We Use Information

We use the information we collect to:

  • Send automated text messages on behalf of our Clients, including missed-call responses, appointment reminders, follow-up sequences, and review requests.
  • Maintain a record of communications between our Clients and their customers.
  • Improve and maintain the reliability of our messaging platform.
  • Comply with legal and regulatory obligations, including telecommunications carrier requirements.

We do not sell personal information to third parties, and we do not use customer phone numbers for purposes unrelated to the service our Clients have engaged us to provide.

3. SMS Consent and Opt-Out

By calling or texting one of our Clients' business phone numbers, a customer consents to receive automated SMS messages related to that interaction, including missed-call replies, appointment reminders, and review requests. Message and data rates may apply. Message frequency varies based on the nature of the interaction.

Customers may opt out of receiving further messages at any time by replying STOP to any message. Customers may reply HELP for assistance. Opting out will not affect any other services provided directly by the business.

4. How We Share Information

We share information only as necessary to operate our service:

  • With the Client business the customer contacted, so they can view and respond to communications.
  • With service providers we use to deliver our platform, such as SMS carriers and cloud hosting providers, solely for the purpose of transmitting and storing messages.
  • As required by law, such as in response to a valid legal request.

We do not share customer information across unrelated Client businesses.

5. Data Retention

We retain message and contact data for as long as necessary to provide our services to the relevant Client, or as required by applicable law. Clients may request deletion of their data, subject to any legal retention requirements.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

parkermarketing7@gmail.com
Rhoe AI